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Refund Policy:

At EstoReMeet, customer satisfaction is at the heart of everything we do. We offer a fair and transparent refund policy to make your shopping experience stress-free while protecting against fraudulent activities. Below are the details of our refund and return policy:

1. Right to Return

• Products can be returned within 30 days of the delivery date.
• All returned items must be in their original packaging, unused, and in resellable condition.
• For electronic products, the serial numbers must match our records. Products with mismatched or missing serial numbers will not be accepted.

2. Accepted Return Conditions
Returns are accepted under the following circumstances:

• The product was delivered defective or damaged.
• The wrong product was sent.
• The product does not match the description provided on our website.

3. Unaccepted Return Conditions
Returns will not be accepted under these conditions:

• The product has been used, is damaged, or is returned with missing parts.
• The product was damaged due to improper use or negligence.
• The return request is made after the 30-day return period has expired.

4. Refund Process

• Once the returned product is received and inspected, refunds will be issued within 5-7 business days.
• Refunds will be processed using the original payment method.
• In some cases, the refund may take additional time depending on your bank or payment provider's policies.

5. Protection Against Fraudulent Returns

• If a fraudulent return is detected, the refund request will be canceled, and appropriate legal actions may be taken.
• EstoReMeet reserves the right to suspend accounts of customers engaging in consistent return abuse or malicious behavior.

6. Return Process (Step-by-step guide for customers)

• Initiate Your Return: Contact EstoReMeet customer support at support@estoremeet.com or via SMS at +1 (305) 367-8580 within 30 days of delivery. Provide your order number and reason for the return.
• Prepare Your Package: Ensure the product is securely packaged in its original box with all accessories and documentation.
• Receive Your Return Label: Once your return request is approved, you will receive a prepaid return shipping label (if applicable).
• Ship the Product: Drop off your package at the nearest courier location or schedule a pickup, depending on the instructions provided.
• Receive Your Refund: Once we inspect the returned item, your refund will be processed promptly.

EstoReMeet is dedicated to ensuring a smooth return process while maintaining fairness for all parties involved. If you have questions about your return or refund, please don’t hesitate to contact us at support@estoremeet.com or via SMS at +1 (305) 367-8580.

Shipping Policy:

At EstoReMeet, we aim to make your shopping experience seamless by delivering your orders quickly and securely. Below, you will find all the essential details about our shipping process:

1. Shipping Areas

• We currently offer shipping across the United States, including Alaska and Hawaii.
• Unfortunately, we do not ship internationally or to U.S. territories at this time.
• Deliveries to P.O. Box addresses are not supported. Please provide a physical address for shipping.

2. Processing and Shipping Times

• All orders are processed within 1-2 business days after payment confirmation.
• Standard delivery times vary depending on your location, typically taking 3-7 business days.
• Expedited shipping options are available for an additional cost, with delivery times between 1-3 business days.
• During high-demand periods (e.g., holidays), processing times may be slightly delayed. We will keep you informed of any changes.

3. Shipping Fees

• Enjoy free standard shipping on orders over $50.
• A flat shipping fee of $5 applies to orders under $50.
• For expedited shipping or other special delivery options, additional fees will apply. Costs are calculated at checkout based on your selection.

4. Order Tracking

• Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package.
• You can monitor the status of your shipment in real-time through our tracking page.

5. Damaged, Lost, or Missing Orders

• If your order is damaged during transit, please contact us within 7 days of delivery to initiate a claim.
• For lost or missing packages, contact our support team as soon as possible. We will work with the courier to resolve the issue quickly.
• Your satisfaction is our priority, and we’ll ensure you receive a replacement or refund as appropriate.

6. Address Changes and Delivery Issues

• If you need to update your shipping address after placing an order, contact us immediately via SMS at +1 (305) 367-8580.
• Please double-check your shipping address before confirming your order. EstoReMeet is not responsible for delays or additional costs due to incorrect or incomplete addresses.

7. Additional Information

• For bulk orders or special shipping requests, please reach out to our customer service team.
• In the rare event of a courier delay, we will notify you promptly and keep you updated on your order status.

At EstoReMeet, we value your trust and are dedicated to ensuring your order arrives on time and in perfect condition. For any questions or concerns about our shipping policy, don’t hesitate to contact us at support@estoremeet.com.